10 shared bicycles return deposit efficiency evaluation: the fastest mob ride enjoys the slowest

Since September of this year, a number of shared bicycle companies have fallen into rumors of bankruptcy and ransom, which has caused users to worry about the “difficulty in repaying deposits”. So, currently the shared bicycle companies that are still operating in Shanghai are able to return the deposits as scheduled? In this regard, 10 reporters from the Morning News conducted a review on the efficiency of the refund of deposits by these shared bicycle companies. Ten bike companies selected to perform evaluations included Mobi, OFO, Hsinchu, and Xun.

Test 1: Who is the quickest and who is the slowest?

Mobai, the fastest permanent, enjoy the slowest ride

According to the data in the table, among the 10 shared bicycle companies, several refunds such as Mobike bicycles and permanent electric treadmills are more efficient. Among them, 8 test reporters of the permanent electric treadmill received a refund within 10 minutes (ie, 2 seconds back), and 7 test reporters on Mobike bikes and 1 step bike received a second withdrawal. The bicycle is superior to the one-step bicycle in the overall refund rate.

In addition, six test reporters of the colorful bicycles won the seconds, and five test reporters of the bicycles, Yong'an trip and Baipike received the second withdrawal, and ofo two test reporters received the second withdrawal (possibly with the test reporter. Less relevant). Not only that, these shared bicycle companies, even if they can not achieve the second quarter, can guarantee to complete the refund within 3 working days.

However, the efficiency of Ubai bike refunds was slightly lower. Only three test reporters received second-second refunds, and there were four working days before they were refunded. The chargeback efficiency of Honda’s motorcycles is the lowest, and most bicycle companies are also about 3 days later. However, in a refund of rides, 1 test reporter waited 4 working days before receiving a refund. There are 7 A test reporter waited 5 working days before receiving a refund, and a test reporter waited 6 working days before receiving a refund.

Not only that, in the process of refunding the deposit by the rider, the test reporter encountered the problem of the withdrawal of the deposit. Under normal circumstances, after clicking on the refund in the Honda Motorcycling App, the page will successively display the “Refunded” status, “Refunded Auditing” status, and the No. 7 test reporter's fifth job after applying for a refund. On the day, it was found that the status of "refunding audit" originally displayed disappeared, and the deposit status became the status before the application for refund. Subsequently, No. 7 test reporter once again clicks on the refund option, clicks "determine refund", and suddenly jumps out the prompt "The user status is incorrect, please contact customer service." In desperation, after the customer service processing, the refund status finally reverted to a "refund review". However, as of the time of the press release (up to 7 working days), the refund has not yet arrived.

Test 2: Who has a high rate of punctuality and who has a low rate of punctuality?

Enjoy riding time rate is 0, other is 100%

During the testing process, it was found that 10 shared bicycle companies made clear explanations on the deposit refund period in their “user guide” or when they returned the deposit, among which, ofo Xiao Huangche promised 3 working days. Reimbursement is completed within the premises; Honda motorcycles, cycling, Wing On Line promises to complete the refund within one to three working days; the colorful bicycles promise to complete the refund within three to five working days; Bai Bai cycling promises one to seven Refunds will be completed within working days; Mobike Bicycles, Permanent Electric Treadmills, Ubay Cycling, and One-Step Cycling promise to complete the refund within two to seven working days.

Judging from the test results, with the exception of the Honda motorcycle, the other 9 shared bicycle companies can complete the refund within the time limit they promised, and the refund on time rate is 100%. It is worth noting that the chargeback period for the Honda Motor Cycle Promise is 1 to 3 business days. However, none of the 10 test reporters received a refund within this period, and the fastest time to receive a refund. It also had to wait for 4 working days, there was a test reporter waiting 7 working days and still not receive a refund.

In addition, during the test, the reporter found that the refund efficiency of U-Bike was not very efficient, and two test reporters waited 4 working days before receiving the refund, but the U.S. promised that the refund due time limit is 7 Within a working day, the punctuality rate of its refund account is still 100%.

Test 3: What is the fastest way to recharge the deposit?

Use Alipay balance, Wechat to pay the fastest

In the course of the test, the reporter tried to use different ways to recharge the same shared bike app. Because of the difference in the deposit deposit method, the speed of the deposit refund was also different. For example, pay the deposit on the Mobike bicycle with Alipay balance, Wechat payment, Alipay binding bank card and Alipay binding credit card. With Alipay balance, WeChat payment recharge deposit can achieve the second repayment effect within 10 minutes, with Alipay binding bank card recharge deposit to wait 1 business day to refund the account, and use Alipay binding credit card recharge The deposit will take 2 business days to be refunded.

The same is true of other shared bicycle companies.

Test 4: Who has the highest deposit and who has the lowest?

Ofo, Ubai Sesame Credit High Deposit-free Deposit

At present, the deposits charged by 10 shared bicycle companies are divided into 98, 99, 199, 200, 298, 299 and deposit-free. The highest deposit is 299 yuan, enjoy riding, Mobai are 299 yuan, but as early as August of this year, Mobike has officially announced the introduction of new users in more than 150 cities across the country. Users can sign up for the Mobike bike account through the WeChat applet, and they can participate in the “Free Deposit Test Ride” and enjoy 5 free rides per week.

Ubaye evacuates the deposit or lowers the deposit according to the level of the user's sesame credit. If the user's sesame credit is 0-649, a deposit of 298 yuan is required; if the credit is between 650-749, only A deposit of 98 yuan will be paid; if the credit is 750 points or more, no deposit will be required.

For users with a sesame credit of 650 points or more, ofo Xiao Huang car can waive the deposit.

Test 5: Is the refund process cumbersome?

Mobike refunds "interlude"

Judging from the above evaluation, the refund of the Xieqiu motorcycle is the most unsatisfactory, not only taking a long time, but also the situation of refund interruption. In addition, during the evaluation process, the reporter also found that Mobi Bicycle had “special circumstances” in this evaluation.

According to the data in the table, No. 10 test reporter has not received the notification of the refund refund after applying for a refund on the Moby App. According to the Mobike App settings, if the user has already made a refund, the App interface It will show the user has returned the deposit description, "My interface clearly shows the 'refunded deposit, can not enjoy the platform membership service' tips." Tester No. 10 said. In this case, the user only needs to open the “My Wallet” in the app and click on the details to find their own refund flow. However, in the detail account of Tester No. 10, he does not see the whereabouts of the deposit refund.

In response to this, the reporter asked the relevant staff of Mobai that after the Moab App was updated, the users who paid the deposit before September 2016 would need to manually repay the deposit via the platform customer service. Refund. The deposit of test reporter No. 10 happens to belong to this situation.

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