KONKA's "hard" journey using Konka TV

At the beginning of 2016, the house was completely renovated, and it was planned that everyone in the Chinese New Year would be very busy and would like to start a TV. Before buying, I went to the mall to see it. Later I thought I was just watching TV. I didn't think too much of the demand. Just as Konka went to the factory to sell it, I bought one (model LED55R6200). However, I did not expect to encounter various problems in the following year or so.

A few appearances first, this will not say anything

The arrival of goods in January 2016 was still normal at the time of initial use. It took about a month or so before the black screen phenomenon began to appear. The performance was a black screen that occasionally jumped during playback. At that time, naive thought it was a bad network signal. , resulting in video stuck, and later specifically changed the wireless into a wired connection, in the months after the use of more and more frequent, until after a direct black screen, can not open the machine, the screen can be found to have brightness, but no any Screen.

At that time, thinking about electronic products, a bit of a problem was considered normal and repaired. Immediately on the line of warranty, a few days later the maintenance master came to the door. After the inspection, he said that repair was not good, and this TV was bought on a promotional basis. Only receipts and no formal invoices were considered bad by people at the time.

Under the guidance of the maintenance master, we spent an additional 400 yuan to purchase an extended warranty. Konka helped us change the television. At that time, my parents made it at home and I don't know if this is a formal process. In the second half of the year, the work was busy and almost no television was ever opened.

After 17 years, there is time to watch TV at night. The frequency of use is about 3-4 times per week. After using it for about 3 months, there will be an automatic restart phenomenon. It can't stand it anymore and it is reported to be repaired. After an hour of scheduled time, the maintenance master came, and it was just a simple re-brushing machine. tell me

In addition to the application in the mall do not install other, to watch the TV comes with the player, but what I do open iQIYi members how to do, or can only be installed.

The system does not need to update, but the problem is that the system update is automatic, the maintenance master himself can not afford to turn off, the user himself can not choose, not long after the brush machine, the system was upgraded to the previous version of the brush. Helpless, ah, think there is extended warranty, after the recurrence of this problem often call the warranty phone repair.

After this tossing down, the goodwill of Konka has disappeared, but it has already spent money, not willing to deal with it, had to endure. In May, the home network was changed to telecommunications, and the internet speed was relatively good. Looking at the network cable behind the TV was really ugly, and it was thought that it would be replaced by wireless use. As a result, the TV had a problem, and it turned on a wireless signal. Can not search, in accordance with the customer's guidance, restored the appearance of the setting will not work, and later found that the wireless mac address is not detected.

It is also a new toss. Konka's people came to change the wireless module first, and later changed the motherboard. Watching TV feels he has changed one side from inside to outside.

After using the TV for more than a year, the TV was repaired 3 times (the whole machine was changed, the system was replaced, the wireless module was changed, and the main board was changed). There was also a problem with the extended warranty, and spent an afternoon with them. communication. Nearly a week or so ago, three phone calls were made to complain about the quality of the TV. Until now, no response has been given. What makes me speechless is that, as soon as the maintenance master comes to the door, I need to ask for leave and wait. The humanized service is still not good enough. If you let me score, out of 10 points, Konka TV quality 4 points, service is relatively high about 5-6 points.

Bloody lessons

Don't be fooled when purchasing, it's possible that the discounted money is only the cost of the warranty.

Not only television, including other home appliances, must consider their services when purchasing.

I hope TV doesn't have any problems anymore, although life is tossing, but this kind of torment really does not want to

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