Online shopping appliances need to pay attention to "three bags" time

The Consumers Association of Jilin Province recommends consumers to purchase electrical appliances in physical stores, and pay attention to returning goods within the “three guarantees” time.

Changchun citizen Jiang Yu purchased a sweeping robot from Tmall's “Lianyuanfeng” brand store some time ago. It took about 10 days to find that the fan did not turn and did not vacuum. So she changed a new machine, but after ten days the same problem arose. "The manufacturer proposed to send the machine back for inspection, but the postage must be paid by me first, depending on whether the machine is not operating due to human factors. I There is no way to accept it and I would like to return it, but there is no consensus so far."

In response, Zong Shouyun, an associate researcher at Jilin Provincial Association for Consumers, explained: “Whether it is a physical store purchase product or an online purchase, it needs to be returned and exchanged within the time period specified in the “Consumer Protection Law.” Online shopping has quality problems and postage should be The seller is responsible."

Zong Shou Yun advised consumers to go to the physical store to purchase electrical products as far as possible. The long-distance online shopping must pay high postage, and the after-sales service is not as convenient as the physical store. In addition, be sure to read the "Three Guarantees" clause of the merchandise carefully before shopping so that you can safeguard your rights within the effective time.