Good habits one: let the phone ring twice and then pick up; too early to change hands, too late to the guests is not polite good habits two: pick up the phone and say "Hello";
Good habits three: smile and talk; by answering the phone, reflect on how to improve their good habits four: give the other party more choices; "You are now convenient to speak to me?"
Good habits of five: to try to shorten the "please later" time; generally have to explicitly tell the waiting time (a little longer than the real time)
Good habits 6: If there are many things to negotiate, inform each other in advance; ask if there are enough time for good habits 7: Let the customer know what you are doing;
Good habits of eight: abide by the commitments made by the parties;
Sales staff should do their best to provide help to customers, let customers feel the company's honesty and trust.
Good habit nine: accidentally cut off the phone, should take the initiative to immediately call back;
Good habits ten: wait for the other party to hang up and hang up;
2ã€Effective pick-up and call six key points: Prepare a memorandum and pen;
Point two: The correct posture to answer the phone; the left hand to take the phone, the right hand record three points: write down all the necessary information in the conversation;
Point 4: Form the frequently used telephone number on the side of the telephone; Save time point 5: The date and time must be confirmed again.
Point 6: If the other person is not present, leave easy-to-understand information.
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