TCS uses voice-worn device staff to synchronize updates
Container retail and system cabinet company The Container Store (TCS) uses walkie-talkies and headsets to communicate with store employees for years, but recently TCS tested Theatro's wearable voice assistant device and Theatro's software-as-a-service (SaaS) app. Understand employee work situations and performance changes across stores.
TCS IT director John Thrailkill said that through a conversational user interface, wearables let all employees immediately know the in-store resources, such as real-time inventory in the store or in a nearby chain, and the status of the pick-up order. Employees can use the device's app to make one-on-one conversations, share expertise and product information without having to use a walkie-talkie, so they can free their hands. The store manager can also record the message to tell the story.
By simply reducing communication time, it can reduce significant salary costs, while allowing employees to update information simultaneously, store customers also praise this measure, for example, if the customer is looking for goods, the clerk can use the device to check Inventory, without having to use a computer to view; employees can also immediately contact employees near the warehouse, ask the employee to take out the goods, meaning that employees do not have to leave the customer to find inventory.
Thrailkill suggested to other retailers that if they want to adopt this technology, they need to establish a good wireless network connection in the store and cover the entire store space. He said that the potential of this tool is strong and will be used by every retailer in the next few years. This kind of tool.
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