Express home appliances should be careful

Nowadays, with the promotion of home-network purchase, the home appliance express delivery service is also gradually accepted by the masses of consumers and developed rapidly, just like ordinary goods delivery. However, according to the reporter's understanding, with the increase in business volume, related consumer disputes are also increasing, and these consumer disputes because of the particularity of home appliances, it is difficult to get a timely and effective solution.

On June 19 of this year, Mr. Zhang from Sichuan to Fujian spent 3,199 yuan to buy a 40-inch LCD TV and wanted to send it back to his hometown in Sichuan. On June 22, Mr. Zhang checked through a courier company in Fuqing City and paid 190 yuan for freight and 35 yuan for premium. A few days later, when the TV arrived in Sichuan, Mr. Zhang returned to his hometown. He opened the packing box and found that the new TV housing and base were damaged in many places, and the screen also cracked a large seam. So Mr. Zhang sought a solution from the courier company, but the courier company has been looking for a variety of reasons to shirk, so it has been delayed for more than four months. Helpless, Mr. Zhang complained to the local industrial and commercial department in Fujian at the end of October before he got a compensation of 1,800 yuan.

Now online cottage delivery is very rampant. Debon logistics staff told reporters that Shanghai last year only investigated 44 fake Debon logistics websites. In the name of these well-known courier companies, these cottage expresses publish pick-up telephones on the Internet and deceive consumers. Once a consumer is taken in, it is particularly prone to cause loss or damage to the delivered property, and once the consumer asks for compensation, these cottage companies will disappear.

For all kinds of consumer disputes emerged in the delivery of home appliances, industry experts advise consumers: in the express delivery of home appliances must be extra careful, not only to choose the formal well-known courier company to prevent fraud in the cottage express delivery, but also in detail to fill out the express documents, agreed and noted Related responsibilities, so that in the event of damage to the product, to maximize protection of their own rights and interests.