Error message in Internet Explorer 7: "I

An error message appears in Internet Explorer 7: "Internet Explorer cannot display the webpage" (Internet Explorer cannot display the webpage)

General troubleshooting steps

loadTOCNode (2, 'whattotry'); The following troubleshooting steps are for a general audience. This includes novice users. If these steps do not resolve your issue, you may need to try the advanced troubleshooting steps later in this article.

Method 1: Run the network diagnostic tool in Internet Explorer 7

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Start Internet Explorer, and then try to access the webpage that caused the network connection problem. On the web page displaying the Internet Explorer error message, click the "Diagnose Connection Problems" link. The network diagnostic tool will then run. When the tool finishes running, it will report one of the following results: Unable to find the problem. A problem has been detected. In addition, the tool will provide guidelines to indicate the next steps required to solve the problem. Follow the steps in the network diagnostic tool to fix various connection problems. Method 2: Update the settings on the modem or router

loadTOCNode (3, 'whattotry'); Sometimes this problem is caused by the settings not being updated. To update these settings, follow these steps:

Disconnect the cable between the computer and the modem. Turn off the modem.

Note: If the modem does not have a power switch, disconnect the power to the modem. Wait a few minutes. Then, turn on the modem, connect the cable from the computer to the modem, and restart the computer. Test the connection again to determine whether you can connect to the Internet.

If these methods do not solve the problem, you can try to solve the problem by using the methods in the "Advanced troubleshooting steps" section. If you are puzzled by advanced troubleshooting, you can seek help from others or contact support. For information on how to contact support, visit the following Microsoft website:

Advanced troubleshooting steps

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Method 1: Run the network diagnostic tool in Internet Explorer 7

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When you receive the error message, click "Diagnose Connection Problems." Follow the steps in the network diagnostic tool to fix various connection problems.

Note: To view the log file created by the network diagnostic tool, click View Diagnostic Log. This log file can help your Internet service provider (ISP) resolve the problem. Method 2: Check whether you can view other web pages

loadTOCNode (3, 'whattotry'); To do this, start Internet Explorer and enter one of the following addresses in the address bar at the top of the browser window:

http: // http://cn.msn.com/ http://support.microsoft.com

If you do not encounter network connection issues after typing one of the above addresses in the address bar, we recommend that you contact the owner of the website in question. The website may be temporarily offline or may be experiencing other problems.

If you still encounter network connection problems after typing one of the above addresses in the address bar, the network connection may be in conflict with other software installed on the computer.

Method 3: Make sure that the network cable is firmly connected

loadTOCNode (3, 'whattotry'); Make sure that the cable between the computer and the Internet or home network is securely connected. In addition, make sure that the network equipment used by the computer is turned on and can operate normally.

Method 4: Repair the network connection

loadTOCNode (3, 'whattotry'); The network connection may have been disconnected, so please try to repair the connection below. To do this, follow these steps:

For Windows Vista

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Click "Start" , Click Run, type ncpa.cpl, and then click OK. Right-click the corresponding network connection, and then click Diagnose. Follow the instructions in the "Windows Network Diagnostics" dialog box to fix the problem. Test your connection. For Windows XP, Windows 2003 and earlier versions of Windows

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Click Start, click Run, type ncpa.cpl, and then click OK. Right-click the appropriate network connection, and then click Repair. Test your connection. Method 5: Use the "Delete Browsing History" feature in Internet Explorer 7

loadTOCNode (3, 'whattotry'); Some content in your browsing history may be preventing Internet Explorer 7 from running properly. Please delete the browsing history to determine if the issue can be resolved. To do this, follow these steps:

Start Internet Explorer 7, and then click "Delete Browsing History" on the "Tools" menu. Next to Temporary Internet files, click Delete files, and then click Yes. Next to History, click Delete History, and then click Yes. Next to Form Data, click Delete Form, and then click Yes. Method 6: Use the network diagnostic tool in Windows

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Step 1: Run the network diagnostic tool

loadTOCNode (4, 'whattotry'); For Windows XP

Click Start, and then click Help and Support. Click "Use tools to view your computer information and analyze the problem." Click Network Diagnostics. Click Set Scan Options, and then click to select each check box except the Detailed check box. Click "Save Options" and then "Scan your system".

Note: The scan operation may take several minutes.

For Windows Server 2003

Click Start, and then click Help and Support. Click Tools, and then click Help and Support Center Tools. Click Network Diagnostics. Click Set Scan Options, and then click to select each check box except the Detailed check box. Click "Save Options" and then "Scan your system".

Note: The scan operation may take several minutes.

For Windows Vista

Click "Start" , And then click Help and Support. Type Windows Network Diagnostics in the search text box, and then click Search Help. Click "Identify and resolve home network problems", and then click "Open Network Diagnostics by clicking".
Note: The scan operation may take several minutes. Step 2: Use the information in the network diagnostic tool

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After the network diagnostic tool finishes scanning the system, click "IP Address". Then observe the IP address. If the IP address is similar to 169.xxx, the ISP has not assigned an IP address to your computer.

If the IP address starts with a number other than 169, it may be a software or hardware conflict that is causing the problem. Method 7: Use Device Manager to verify that the network adapter is working

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Click Start, Run, type devmgmt.msc, and then click OK. Double-click "Network Adapter". If the exclamation mark icon is not displayed and the latest driver is installed, then this method does not apply to you. At this time, you may need to seek help from others or contact support. For information on how to contact support, visit the following Microsoft website: In Device Manager, if an exclamation mark or question mark icon appears next to the network adapter, double-click the device, and then note the error message that is displayed. The following list describes three common error messages and provides possible solutions: Code 10 Click Update Driver to update the driver for this device. Click the device's General Properties tab, and then click Troubleshoot to start the troubleshooting wizard. Code 28 Install the driver for this device. Click Update Driver. This will start the "Hardware Update Wizard". Code 1 Update the driver by clicking "Update Driver". This will start the "Hardware Update Wizard". If updating the driver does not work, please refer to the hardware documentation for more information. If the network adapter does not work properly, or is not compatible with Windows XP, please contact an independent hardware vendor and obtain an updated driver or compatible network adapter.

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